Meet Our Board

Jason joined Greenwood Credit Union in February 2019. He manages the Collections Department and oversees the Foreclosure, Repossession, Bankruptcy, Compliance, Auditing, Credit Bureau Reporting, Loss Mitigation, and the collection system maintenance. He also serves on the IT Steering Committee. Previously Jason was the 1st VP-Retail Lending at Coastway Community Bank. Jason has 21 years of experience in the loan origination, loan servicing, and loan collection areas. Jason is a graduate of Providence College, where he received his Bachelor of Science in Accountancy. Notable honors include CCAP’s Partner in Philanthropy in 2015. Jason actively serves on the Board of Directors and the Finance Committee for the Westbay Community Action in Warwick, RI.

Greenwood Credit Union

Drew joined Millbury Federal Credit Union in February of 2014. He manages the day-to-day collections of the consumer and mortgage portfolios. He also is responsible for updating policies and procedures and credit bureau reporting; he oversees the overdraft protection for all checking accounts; Drew also handles all Bankruptcies, Foreclosures, Repossessions, and month end/quarter end reporting. He also serves as the point person for the Loans Department on the IT Steering Committee. Although Drew graduated from Franklin Pierce University in 2000 with a bachelor’s degree in Criminal Justice, his career has taken him through the Collections/Loss Mitigation/Banking industry since his first job with Associated Credit Services in 2002. He has a total of 19+ years of Collections experience between his time as a 3rd party debt collector and his time in the Collections Departments at Digital Federal Credit Union and currently at Millbury Federal Credit Union.

Millbury Federal Credit Union

Karen has been a part of NEAMA for several years and brings with her nearly 15 years of collections and banking experience. Her career began in 3rd party Telecom and Student Lending collections at EOSCCA where she quickly advanced into a management position. In 2013 Karen moved on from 3rd party collections and began perfecting her knowledge and skills of loss mitigations and negotiations for consumer and mortgage lending at Liberty Bay Credit Union. Later, she joined Pawtucket Credit Union as the Collections Manager, successfully leading the collections team through the COVID-19 pandemic with remarkably low delinquency each month. In April 2021, Karen accepted the role of Assistant Vice President of Collections at Home Loan Investment Bank and has already led the team to record breaking low delinquency results. Karen is a recent Magna Cum Laude graduate from Southern New Hampshire University, earning her BS Business Administration with a concentration in Nonprofit Management. Karen is a past scholarship recipient of the Presidents Scholarship Award and is honored and excited to serve on the NEAMA Board of Directors over the next few years.

Home Loan Investment Bank, FSB

Susana is the founder and owner of Freedom Finance, a financial coaching business, located in Coventry, RI. Formally with Ocean State Credit Union as Director of Collections, Susana handled numerous matters relating to collections, loan servicing and consumer accounts. Susana has many years of progressive collections experience. After ending a 20-year career in financial services, Susana took her experiences and desire as a calling to assist others in need and Freedom Finance was born. Susana provides her clients with regular one on one sessions that will helps them identify their financial behavior and patterns. Leading her clients to unearth what drives their financial decisions and helps them create a healthier attitude that leads to better money habits. Susana has been a member of the New England Adjustment Managers Association since 2014.

Freedom Finance

A Boston native, Brian joined Lee & Mason Financial in February 2021 with over 8 years of account management and sales experience. In Brian’s role, he is responsible for the retention and growth of the New England territory. Prior to joining Lee & Mason, Brian was a Senior Consultant for a national employee benefits insurance brokerage that specializes in health and welfare programs for employers and their employees. His primary roles included managing clients’ benefit plans as well as direct and indirect sales channels for new clients. Brian is a graduate of the College of the Holy Cross with a degree in economics. He lives on the south shore of Massachusetts with his wife, Jen, and two-month-old daughter, Ava. He is an avid golfer and enjoys spending time and fishing in the New Hampshire lakes region.

Lee & Mason Financial Services, Inc.

Corporate Counsel

Joseph Camillo is the managing partner of Brock and Scott’s Foreclosure and Default Servicing Practice Groups. Mr. Camillo has over 23 years of experience in the areas of Banking, Creditors’ Rights, Bankruptcy, Foreclosure, Real Estate, Litigation, Regulatory Compliance and Condominium Law, Mr. He is admitted to practice law in all state and federal courts in MA and NH, US District Court in VT as well as the US Court of Appeals for the 1st Circuit. Mr. Camillo earned his J.D. from the Massachusetts School of Law in 1994, and B.A. from St. Bonaventure University in 1989. He lectures extensively throughout the country on topics such as foreclosure, bankruptcy, eviction and litigation. Mr. Camillo serves as Corporate Counsel to New England Adjustment Managers Association in addition to being a Conference Faculty Member of Massachusetts Continuing Legal Education (MCLE) and Real Estate Bar Association (REBA). Current Memberships include the American Legal and Financial Network (ALFN) US Financial Network (USN), American Bankruptcy Institute, Real Estate Bar Association, Massachusetts/New Hampshire Bar Associations, American Liver Foundation/Leukemia & Lymphoma Society for which he has raised funds and awareness by participating and completing several marathons and Ironman endurance races. He is also an underwriting agent for national title insurance companies and serves as Chairman of the Board of Trustees for Fort Point Place Condominium Association.

Brock & Scott, PLLC

Advisory Board

Nelson Tavares joined Taunton Federal Credit Union in June of 2012. TFCU located in Taunton, MA, and services the Southeastern New England region. Nelson is responsible for all Credit Union activity. He has over 20 years’ experience in the banking industry, with experience in all areas of consumer and commercial lending. He has been a member of New England Adjustment Managers Association since 2013. Nelson holds a master’s degree in Business Administration concentrated in Organizational Leadership from the University of Massachusetts, and he is also a graduate of the New England School for Financial Studies held by the MBA at Babson College. He currently resides in Dartmouth, MA with his wife and family.

Taunton Federal Credit Union

Isaura joined Bristol County Savings Bank in October of 2008 as a Senior Collector. She was later promoted to collections supervisor. Isaura is responsible for day-to-day collection activity and oversees repossessions, bankruptcies, foreclosures, insurance, and loss mitigations for the Collections Department. Bristol County Savings Bank’s mission calls to be an active corporate citizen, contributing to the economic and social well-being of the communities. Isaura has over 20 years of collections experience. She played an integral role in the mentor program for BCSB and received the Inaugural Lifework Mentor Award from the Woman’s Fund of Southeastern MA. In addition, in May of 2015, Isaura graduated from New England College of Business and Finance with an associate degree in Banking and Finance.

Bristol County Savings Bank

Christopher Reall joined Coastal Outsourced Solutions in 2019 and is Vice President of Operations. Located in Fairhaven, MA, Coastal Outsourced Solutions was developed to assist in providing a broad suite of support and solutions to financial institutions. Christopher has over 30 years’ experience in Credit and Collections. Prior to joining Coastal, he spent 10 years at UniBank and 18 years at Citizens Bank. Christopher is a graduate of Salve Regina University and the Consumer Bankers Association Graduate School of Retail Banking. He has been a member of New England Adjustment Managers Association since 2010. He currently resides in Providence, RI with his wife and family.

Coastal Outsourced Solutions

Gary accepted the position of Assistant Vice President, Collections Officer at North Shore Bank in late August of 2020. As the Collections Officer, he is responsible for Loss Mitigation for delinquent Residential Mortgages, Home Equity Lines, Consumer loans and SBA Loans, Bankruptcy Reporting and Management, Credit Dispute Resolution, Compliance, Collection Procedures and Policies, as well as the day-to-day operations. Gary has more than 8 years of experience in banking / 1st-party collections and over 12 years of experience in 3rd-party Debt Collections. Before his move to North Shore Bank, Gary held the position of Senior Collector for Cambridge Savings Bank and started his banking career as the Loan Collector for The Savings Bank in Wakefield, MA. Prior to Gary entering the banking industry, he was a Collections Manager and Senior Collector for Richard J. Boudreau & Associates, LLC. Gary has been a member of N.E.A.M.A. since 2014 and served as the President from 2019-2020.

North Shore Bank

Norm has been a member of the New England Adjustment Managers Association for over 33 years and has served as President for three terms. He brings with him a wealth of knowledge and experience that has provided its members and board with substantial insight to this organization. Before retiring in April 2021, Norm worked at multiple financial institutions within credit and collections, most recently he was with The Lowell Five Cents Savings Bank for 11 years as a collections officer. Prior to Lowell he was at Jeanne D’Arc Credit Union for 19 years. Norm has proudly served his country as a member of the US Armed Forces and retired as Sargent 1st Class in 1995 after 21 years of service., His successful military career included two deployments to Germany as well a tour at Ft. Hood, TX. He worked in the Finance Corps before moving to the Chemical Corps. Norm is dedicated to all around him both professionally and personally and has been an asset to NEAMA.

The Lowell Five Cents Savings Bank-Retired 2021
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