Karen has been a part of NEAMA for several years and brings with her 15+ years of collections and banking experience. Her career began in 3rd party Telecom and Student Lending collections at EOSCCA where she quickly advanced into a management position. In 2013 Karen moved on from 3rd party collections and began perfecting her knowledge and skills of loss mitigations and negotiations for consumer and mortgage lending at Liberty Bay Credit Union. Later, she joined Pawtucket Credit Union, now Coastal1 Credit Union, as the Collections Manager, successfully leading the collections team through the COVID-19 pandemic with remarkably low delinquency each month. In April 2021, Karen accepted the role of Assistant Vice President of Collections at Shoreham Bank, f/k/a Home Loan Investment Bank, then quickly promoted to Vice President during her first year with the bank. Her industry knowledge and leadership skills have driven the bank to record breaking low delinquency results. Karen is a Magna Cum Laude graduate from Southern New Hampshire University, earning her BS Business Administration with a concentration in Nonprofit Management. Karen also serves as the Treasurer of the Board of Directors for the Beacon Charter Schools in Woonsocket, RI.

Jackie joined Eastern Bank in July of 2022 with a focus in Loss Mitigation and Customer Experience. Since then, she has taken on the additional responsibility of managing a team of four.  Her focus continues to be Loss Mitigation, Foreclosure Alternatives, Foreclosure, and Business Line Collections. Prior to her landing at Eastern Bank, she spent 6 years at UniBank for Savings as a Collector I, Collector III, Lead Collector, with her last title being Collections Supervisor. During her Collections career she has worked on both early and late-stage accounts, Fannie Mae/Freddie Mac Servicing, Foreclosures, Repossessions, Credit Bureau Reporting and Disputes, Overdraft Recovery, and Monitoring and Producing Procedures as well as Portfolio Scrubs. Jackie has experience with System Conversion Projects, Collateral Analysis, Intranet Authoring and Event Planning. Jackie is a graduate of Keene State College, Class of2011, with a degree in Communications and a Minor in Philosophy. 

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Courtney joined NEAMA in December of 2021 and has been in the Credit Union industry for 13 years. She started out as a teller at Granite State Credit Union while attending UNH-Manchester, majoring in business. While at GSCU, Courtney worked in member services and eServices. After finishing at UNH, she moved on to St. Mary’s Bank where she has been for9 years. At SMB Courtney moved up very quickly through the Collections department, becoming Senior Collector within her first year and Supervisor by year 2. Courtney took over as the AVP/Manager during the COVID-19 Pandemic and helped her team achieve record low delinquency and net charge offs. Courtney lives in Southern New Hampshire with her husband, Josh, and their two-year-old son Walker.

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Drew joined Millbury Federal Credit Union in February of 2014. He manages the day-to-day collections of the consumer and mortgage portfolios. He also is responsible for updating policies and procedures and credit bureau reporting; he oversees the overdraft protection for all checking accounts; Drew also handles all Bankruptcies, Foreclosures, Repossessions, and month end/quarter end reporting. He also serves as the point person for the Loans Department on the IT Steering Committee. Although Drew graduated from Franklin Pierce University in 2000 with a bachelor’s degree in Criminal Justice, his career has taken him through the Collections/Loss Mitigation/Banking industry since his first job with Associated Credit Services in 2002. He has a total of 21+ years of Collections experience between his time as a 3rd party debt collector and his time in the Collections Departments at Digital Federal Credit Union and currently at Millbury Federal Credit Union. Drew lives in Worcester with his Wife Amy, 17 year old son Caleb, his 14 year old twin daughters Abi & Ava and their 3 year old dog Maizy.

A Boston native, Brian joined Lee & Mason Financial in February 2021 with over 8 years of account management and sales experience. In Brian’s role, he is responsible for the retention and growth of the New England territory. Prior to joining Lee & Mason, Brian was a Senior Consultant for a national employee benefits insurance brokerage that specializes in health and welfare programs for employers and their employees. His primary roles included managing clients’ benefit plans as well as direct and indirect sales channels for new clients. Brian is a graduate of the College of the Holy Cross with a degree in economics. He lives on the south shore of Massachusetts with his wife, Jen, and two-month-old daughter, Ava. He is an avid golfer and enjoys spending time and fishing in the New Hampshire lakes region.

Christopher has over 30 years’ experience in Credit and Collections. Prior to joining Eastern Bank, he spent 10 years at UniBank and 18 years at Citizens Bank. Christopher is a graduate of Salve Regina University and the Consumer Bankers Association Graduate School of Retail Banking. He has been a member of New England Adjustment Managers Association since 2010. He currently resides in Providence, RI with his wife and family.

Gary accepted the position of Assistant Vice President, Collections Officer at North Shore Bank in late August of 2020. As the Collections Officer, he is responsible for Loss Mitigation for delinquent Residential Mortgages, Home Equity Lines, Consumer loans and SBA Loans, Bankruptcy Reporting and Management, Credit Dispute Resolution, Compliance, Collection Procedures and Policies, as well as the day-to-day operations. Gary has more than 8 years of experience in banking / 1st-party collections and over 12 years of experience in 3rd-party Debt Collections. Before his move to North Shore Bank, Gary held the position of Senior Collector for Cambridge Savings Bank and started his banking career as the Loan Collector for The Savings Bank in Wakefield, MA. Prior to Gary entering the banking industry, he was a Collections Manager and Senior Collector for Richard J. Boudreau & Associates, LLC. Gary has been a member of N.E.A.M.A. since 2014 and served as the President from 2019-2020.

Jason joined Greenwood Credit Union in February 2019. He manages the Collections Department and oversees the Foreclosure, Repossession, Bankruptcy, Compliance, Auditing, Credit Bureau Reporting, Loss Mitigation, and the collection system maintenance. He also serves on the IT Steering Committee. Previously Jason was the 1st VP-Retail Lending at Coastway Community Bank. Jason has 21 years of experience in the loan origination, loan servicing, and loan collection areas. Jason is a graduate of Providence College, where he received his Bachelor of Science in Accountancy. Notable honors include CCAP’s Partner in Philanthropy in 2015. Jason actively serves on the Board of Directors and the Finance Committee for the Westbay Community Action in Warwick, RI.

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Ron has been a part of NEAMA since joining Liberty Bay Credit Union as Director of Collections in April of 2020. His 15 years of collection and banking experience began in 2007, where he managed 3rd Party Telecom and Student Lending for EOSCCA. In 2013, Ron moved on from 3rd Party Collections to Rockland Federal Credit Union, managing the collections department with a focus on loss mitigation, consumer and residential lending. Later in 2018, Ron was called back to EOSCCA to manage the collection departments out of their Massachusetts, Chicago, and Dallas offices. During his final tenure at EOSCCA, Ron helped establish the Pre-Litigation Department creating a nationwide litigation team for their student loan portfolio. Ron is currently Director of Collections at Liberty Bay Credit Uinon and has vastly improved their delinquencies and member relations. When not in the office or teeing off on the green, Ron enjoys spending quality time with his family and two children, Scarlett and Chip.